Returns & Exchanges

At MISHMASH, we aim to provide a straightforward and customer-friendly return process.

CLOTHING ITEMS: You have the right to return any clothing item within 7 days of receiving your order, provided it is unused, in its original condition, with the tag intact and in its original packaging.

You may return an item if:

• While we carefully inspect and describe each item, if you believe your purchase does not align with the quality or description we’ve provided, you may return the item. (In this case, we will take care of the shipping fees).

• You may also return the item if you simply changed your mind.

Conditions for Return:

The item must be in its original, unused condition, with the MISHMASH tag intact and in its original packaging.

BAGS, SHOES & ACCESSORIES: These
categories are not eligible for returns. All sales are final upon the buyer's
inspection at the point of delivery. We strongly recommend inspecting these
items thoroughly upon receipt. If you have concerns about an item's condition
upon arrival, please contact us immediately at support@mishmash-store.com.

Refund Methods:

We offer the following refund methods:

• InstaPay
• Bank transfer

*More methods to be added in the future.

Exchange Guidelines:

Exchanges can be made for items of the same price or higher, with any price difference paid. If you’d like to exchange an item for one of lower value, we will issue a gift card with the difference in value.

Important Notes:

• If the returned product is not in its original condition or missing its tag, we will notify you and offer to send the item back. The shipping fees for the return will be your responsibility, and payment will be collected through InstaPay before shipping the item back.
• To ensure transparency, we kindly ask customers to inspect their items upon receipt and notify us within 24 hours if there are any concerns about the item’s condition.
• All items in our “Sale & Clearance” collection are not eligible for returns or exchanges.
• Shipping fees for delivery and returns are non-refundable and will be deducted from the original order value.
• A full refund is guaranteed if the error is on our part. For repeated returns, a restocking fee may apply.

Contact Us:

If you have any questions or require further assistance regarding our policies, please contact us or reach out to our customer support team:

Email: support@mishmash-store.com
Phone: +201220327680